The time has come for human service agents to takeover from chatbots. The technology has advanced to a point where chatbots can handle many customer service tasks, but there are some tasks that still require the human touch. In this blog post, we will discuss when it is appropriate to use chatbots and when it is appropriate to use human service agents.
The technology has advanced to a point where chatbots can handle many customer service tasks, but there are some tasks that still require the human touch.
There are certain customer service tasks that are better suited for chatbots. These include tasks such as answering FAQs, providing basic information about products or services, and handling simple customer requests. In addition, Chatbots can provide 24/ seven coverage and can scale to meet customer demand. They are also able to handle large volumes of customers simultaneously.
However, there are some customer service tasks that require the human touch and are best suited for human service agents. These include tasks such as handling customer complaints, addressing complex customer requests, and providing personalized customer service. Human service agents are able to provide a more personal touch and can build relationships with customers. They are also better equipped to handle complex customer requests.